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The ContactWorld Auto Call Recording user permission set gives access to objects, fields, and Apex classes enabling agents to use prefix- and field-based call recording. The permission set gives agents read only access to the required mappings objects. A supervisor or Salesforce administrator is responsible for creating and editing the mappings. For more information about prefix- and field-based call recording, see Configuring prefix-based call recording and Configuring field-based call recording.

Object Permissions


ReadCreateEditDeleteView AllModify All
Callback Prefix Mapping(tick)(error)
(error)
(error)

(error)

(error)
Field-Based Callback Number Mapping(tick)(error)(error)(error)(error)(error)

 Field Permissions


ReadEdit
Callback Prefix Mapping
Call Recording Enabled(tick)(tick)
Field-Based Callback Number Mapping
Call Recording Enabled(tick)(tick)
Value(tick)(tick)

Class Permissions

Class nameVisibility
CallRecordingByNumberPrefix(tick)
SelectCallRecordingByField(tick)

Tab Permissions

Tab nameVisibility
Callback Prefix Mapping(tick)
Field-Based Callback Number Mapping(tick)
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