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Vonage Contact Center Product Documentation
Vonage Contact Center
Vonage Contact Center Admin Portal
Vonage Contact Center reference
Technical prerequisites
Firewall configuration
Page History
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CURRENT
(v. 27)
Apr 16, 2024 07:32
Updated WebRTC destination media ports to ephemeral range
v. 26
Jan 08, 2024 10:55
Added Adobe Analytics sections
v. 25
Oct 11, 2023 10:57
Added Webhooks IPs that need to be added to allowlist
v. 24
Oct 09, 2023 11:16
Updated outbound port for SFTP access
v. 23
Jul 05, 2023 10:17
Added that SFTP access to call recordings will need additional port from Oct 1, 23
v. 22
Jun 13, 2023 09:57
Removed AWS region us-west-1
v. 21
Jun 13, 2023 09:51
Removed references to cloud 16 and 17
v. 20
Jun 12, 2023 10:20
Removed old NAM IP addresses
v. 19
May 31, 2023 12:50
v. 18
May 31, 2023 12:49
v. 17
May 09, 2023 15:24
Moved WalkMe traffic into list of URLs to be allowlisted
v. 16
May 04, 2023 12:17
Added date by which new APAC IP addresses must be added to allowlist
v. 15
Mar 31, 2023 14:39
New IP addresses added for inbound traffic in APAC
v. 14
Jan 04, 2023 17:10
Removed stun.l.google.com:19302 domain from WebRTC config section
v. 13
Dec 14, 2022 13:17
Added stun.l.google.com:19302 domain to WebRTC config section
v. 12
Oct 17, 2022 09:48
Added WalkMe configuration section
v. 11
Jun 29, 2022 13:18
Added fully qualified domain names (FQDN) to 'Using URL allowlisting (recommended)' section
v. 10
Feb 14, 2022 14:44
Added *.vonage.com and *.cc.vonage.com to list of URLs to allow list
v. 9
Feb 08, 2022 08:50
Renamed USA-->NAM, updated NAM section with additional addresses, removed outbound IPs
v. 8
Oct 25, 2021 10:26
Removed decommissioned data centers
v. 7
Mar 15, 2021 08:52
Added *nexmo.com to list of URLs to allowlist
v. 6
Dec 15, 2020 10:51
Added version history section
v. 5
Oct 28, 2020 14:35
v. 4
Oct 19, 2020 13:23
v. 3
Oct 15, 2020 06:46
Removed ambiguous and superfluous sentence from Cloudfront section
v. 2
Oct 14, 2020 10:35
Fixing typo in Amplitude URL
v. 1
Sept 28, 2020 13:11
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