Vonage recommends editing users in User Admin. This topic describes how to edit users in User Access only. For information on editing users in User Admin, see Configuring individual users. For differences between User Admin and User Access, see User administration in the Vonage Contact Center Admin Portal.

How do I edit an existing user's access?

You can edit your own managees. A managee is a user that you manage.

To edit an existing user, in User Access, click edit alongside the user you want to edit. For information on accessing User Access, see Configuring user access. An existing user record appears.