Depends on ContactWorld in Salesforce - version 2.9.9 |
Improved agent experience working with Dial Entries. For more information see Connect overview
Created new Home Page Component for working with Dial Entries. For more information see Making calls using Connect
To check how to configure, see Adding Connect to a non-console app in Salesforce Classic
Connect is now available in Service Cloud as a Custom Console Component. For more information see Using Connect in a console app in Salesforce Classic
For the steps required to configure Connect for Service Cloud, see Adding Connect to a console app in Salesforce Classic
Added new field on Task record with call disposition code. For more information see Disposition codes in Connect
To check how to configure, see Configuring disposition codes for Vonage Contact Center in Salesforce
Created new publisher quick action with Dial List description. For more information, see Adding Dial List description to page layout and Viewing the Dial List description
When logging errors it was possible that the logs created by our package would use all of the organisation's storage space. We changed the logging strategy to remove this risk. After the change, logs recorded by Connect can only be viewed through the Subscriber Support Console which Vonage Contact Center Support can access via the LMA.
Added permission sets. For more information, see Using permission sets in Connect
Added de-duplication mechanism to prevent adding background actions when refreshing a list which already has pending background actions.
It's now possible to generate a Dial List from a report even if the organisation contains more than 1000 reports.