For more information about schedules, see User Admin.

In the User Admin area of the VCC Admin Portal, you can configure schedules in the account you are logged in to.

How do I navigate schedules?

The groups tab in User Admin supports URL navigation. You can directly navigate to the groups tab or bookmark your most frequently changing group. 

To open the groups tab, use following pattern: https://***.newvoicemedia.com/CallCentre/portal/useradmin/groups, where *** represents the subdomain for the region of your VCC account.

To open a specific group, add the group's ID at the end of the url. For example, https://***.newvoicemedia.com/CallCentre/portal/useradmin/groups/###, where *** represents the subdomain for the region of your VCC account, and ### represents the ID of the group you want to open.

How do I create a new schedule?

To create a new schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. To create new schedule, click Create Schedule in the top-right corner.
   
   

3. A new schedule appears. Provide the following information:
   
   If you leave a mandatory field empty or enter a value that is not valid, an error message appears. The number of errors appears alongside the Create button. You cannot click Create until you have corrected all the errors.

4. When you have provided valid information in all mandatory fields, click Create. Your new schedule is created. Alternatively click Cancel to cancel creating this new schedule.

How do I view an existing schedule's details?

Go to Schedules tab in User Admin area to see a list of schedules in the account you are logged in to. From this list you can see each schedule's name and the number of users in the schedule. 

How do I edit an existing schedule?

To edit a schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. Locate the schedule you want to edit using search or by scrolling the list.
3. Click on schedule you want to edit. The schedule's details appear.
4. Update the information in the fields as required.
   
   If you leave a mandatory field empty or enter a value that is not valid,an error message appears. The number of errors appears alongside the Save button. You cannot click Save until you have corrected all the errors.
5. When you have finished making changes, click Save. Your changes are saved. Alternatively click Cancel to undo all your changes.

How do I add a user to a schedule?

You can assign one or more users to a schedule while creating or editing the schedule as described above. You can also add an individual user to a schedule in the account you are logged in to by editing the user and clicking Add to schedule in the Schedules section in Scheduled Logouts. For information about editing a user, see Configuring individual users.

How do I remove a user from a schedule?

To remove one or more users from a schedule, perform the following steps: 

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. Locate the schedule you want to edit using search or by scrolling the list. 
3. Click on the schedule you want to edit. The schedule's details appear. 
4. Click to expand the User list. In the Users section, click - next to the name of the user you wish to remove from the schedule. Click Clear all to remove all users from the schedule.
5. Click Save to save your changes.

How do I delete an existing schedule?

To delete a schedule in the account you are logged in to, perform the following steps:

1. Go to User Admin, Schedules tab. For information about accessing User Admin, see Accessing and finding your way around User Admin.
2. Locate the schedule you want to delete using search or by scrolling the list. 
3. Click on the schedule you want to delete. The schedule's details appear.
4. Click Delete schedule. A dialog box appears.
5. Click Confirm to delete the schedule. Alternatively click Cancel to cancel deleting the schedule.