Release notes for version 20.107 of NewVoiceMedia in Salesforce (Enhancement)
Date of release
Summary
Automatically close work items in omni-channel on chat end
Agent changes
When an agent or customer ends a chat in Salesforce omni-channel, the chat will be automatically closed so that the interaction is released.
Salesforce administrator changes
This enhancement requires additional configuration. For information about configuring this enhancement, see Configuring chats to release automatically when ended.
Support and documentation feedback
For general assistance, please contact Customer Support.
For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.