Release notes for version 17.102 of ContactWorld in Salesforce (Enhancement release)
Date of release
Summary
Classic "Log a call" component: notes automatically saved when an agent receive a new call (Enhancement)
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
The classic "Log a call" now saves notes (additional fields) automatically for previous interaction when an agent receives a new call whereas previously the notes were saved automatically when the call was ended. Previously there was a possibility of agent loosing unsaved changes in the notes made after call was finished when a new one arrived. The current solution will prevent such situations.
Supervisor changes
None
Salesforce administrator changes
None
Dependencies
None
Lightning "Log a call" component: dependent picklists additional fields (Enhancement)
The lightning "Log a call" now supports dependent picklists as additional fields
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
None
Supervisor changes
None
Salesforce administrator changes
None
Dependencies
None
Compliance with Lightning Locker Service (Enhancement)
ContactWorld for Salesforce and Lightning Log a call are now working with Lightning Locker Service enabled
Availability
Contact World for Sales Select and Contact World for Sales Premium
Agent changes
None
Supervisor changes
None
Salesforce administrator changes
Salesforce administrator no longer has to disable Lightning Locker Service to use Lightning Log a call
Dependencies
None
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