Using ContactPad Anywhere

Owned by Helen Griffith
Last updated: Aug 21, 2023
1 min read

To use ContactPad with ContactPad Anywhere, you must add the Vonage Integration Suite extension to your browser.

Adding Vonage Integration Suite extension to your browser

Browser support

You can use ContactPad Anywhere in Firefox, Chrome, and Edge browsers.

To add the extension to your browser, perform the following tasks:

  1. Depending on which browser you want to use, go to appropriate web site for downloading extensions or add-ons for your browser. Search for Vonage Integration Suite.

    If you cannot find the extension in the chrome web store in your Chrome browser, use the following link: Vonage® Integration Suite.

  2. Follow the instructions to add the extension to your browser.
  3. When you have added extension to your browser, you must configure various settings. To access these settings, right-click the extension's icon in your browser's address bar and click Options or Extension options respectively. The available options appear in a new browser tab.

  4. To use the extension with Vonage Contact Center, configure the following options:

    SettingDescriptionValue
    User InterfaceDetermines which Vonage product to use the extension with.External Dialer App
    URL

    Represents the ContactPad URL.

    https://apps.gunify.vonage.com/cti/common/?provider=cc&cc_domain=***.newvoicemedia.com

    Replace *** with the correct subdomain for your region:

    RegionURL subdomainURL
    EMEAemeahttps://emea.newvoicemedia.com
    USAnamhttps://nam.newvoicemedia.com
    APACapachttps://apac.newvoicemedia.com

    For example, if you are in the EMEA region, set URL to https://apps.gunify.vonage.com/cti/common/?provider=cc&cc_domain=emea.newvoicemedia.com.

    Size

    The width and height of the browser window that ContactPad will appear in.

    Width200
    Height430
  5. Click Save. ContactPad opens in a new browser window.


Now, the extension will recognize certain number strings on websites as dialable numbers. When you are logged in to ContactPad, clicking any such number uses ContactPad to make an outbound call.
You can identify a clickable number by the appearance of the following icon alongside the number: 

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.