Asynchronous announcements in interaction plans
In interaction plans in Vonage Contact Center (VCC), announcements play asynchronously. This means that other applets are processed in the background while announcements play. This behavior helps avoid long periods of silence while VCC processes complex applets, such as Data Connector applets. It is also beneficial in interaction plans using Global Voice Assurance.
For information about making best use of asynchronous announcements, see Using asynchronous announcements in Vonage Contact Center.
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