Making calls with Connect (dialer) in Vonage Premier for Service Cloud Voice
If Connect is installed and configured for use with Service Cloud Voice, you can use Connect to make outbound calls. For information about using Connect, see Making calls using Connect.
Using Connect with Service Cloud Voice is slightly different from using Connect with ContactPad. The following information describes the behavior specific to using Connect with Service Cloud Voice.
You will not need to log in to ContactPad as described. Instead you must have set your availability so you can make and receive calls in the Omni-Channel utility. Additionally, the steps relating to Log a Call do not apply.
When you make a call, a voice call appears in the Omni-Channel utility as described in the Making and receiving calls section earlier in this page.
To end a call using Connect in Vonage for Service Cloud Voice, click End Call in the Omni-Channel utility and close the related call record or end your after conversation work. The previous call is marked as complete. Until you have completely finished working with the call by closing the related call record, clicking Next in Connect won't have any effect.
For general assistance, please contact Customer Support.
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