Using Vonage Premier for Service Cloud Voice
Vonage for Service Cloud Voice integrates Vonage Contact Center (VCC) with Salesforce's Service Cloud Voice. For information about Service Cloud Voice and its benefits, see Service Cloud Voice (Salesforce help). Vonage for Service Cloud Voice enables Salesforce to deliver these benefits using VCC.
Refresh Salesforce
When a feature is turned on, you must refresh Salesforce if it is open in a browser window. This ensures that the new behavior takes effect. If the feature is later turned off, you must refresh Salesforce again.
For information about using Service Cloud Voice features, see Help Customers on the Phone (Salesforce help).
For general assistance, please contact Customer Support.
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