Making and receiving calls using WebRTC with Vonage Premier for Service Cloud Voice
No ringing tone
If you are using WebRTC with Vonage for Service Cloud Voice, you might not hear the ringing tone sometimes when you receive an inbound call. This is due to your browser not allowing audio to autoplay in a tab that you have not interacted with. To hear the ringing tone when you receive an inbound call, you must click somewhere in the Salesforce browser window.
Support and documentation feedback
For general assistance, please contact Customer Support.
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