Release notes for version 23.117 of Vonage Contact Center in Salesforce (Bug Fix)
Date of release
Summary
Log a Call freezes when an agent saves notes (Bug Fix)
Enabled by default
Agent changes
In situations where a substantial number of agents are concurrently active, there have been instances where the Log a Call component would grey out when an agent attempts to save notes. To address this, certain actions in Log a Call have been optimized that were previously causing records to be locked, reducing the frequency with which agents encounter this problem.
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