IVR Send Questionnaire applet

Owned by Helen Griffith
Last updated: Feb 22, 2023
1 min read


The IVR Send Questionnaire sends information collected by the IVR collect applets from a post-call survey to a specified email address. For information about the IVR collect applets, see IVR Collect Audio applet, IVR Collect Digit applet, and IVR Collect Digit String applet. For information about using the IVR Send Questionnaire applet in creating a post-call survey, see Creating a post-call survey.

You can only use this applet in an interaction plan that routes calls, and not other types of interactions.

E-mail Settings

Field

Options

Description

Email To

Text

The email address to send the collected IVR information to.

Email From

Text

The email address that the email is sent from.

All emails from VCC come from the same email address: noreply@cc.vonage.com. Users should add this email address to their list of safe senders.

Email Subject 
(auto-generated)

Not applicable

Data Collected, [Applet Name] on [Line Number]

Concatenate audio

Select, clear

Determines whether to concatenate the collected audio or not.

Select Concatenate audio to put all collected audio into one audio file.

Next Application

Field

Options

Description

Next applet

List of available applets

The applet that the call is routed to next.

Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.