Labelled content
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Configuring Unite (Vonage Contact Center Product Documentation)
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Configuring Unite (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Changing the status of a case in Unite (Vonage Contact Center Product Documentation)
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Changing the status of a case in Unite (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Mapping actions to and from case statuses (Vonage Contact Center Product Documentation)
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Mapping actions to and from case statuses (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case (Vonage Contact Center Product Documentation)
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Creating a workflow rule that changes the status of an existing case when Salesforce receives an email relating to the case (Vonage Contact Center PILOT Product Documentation for Summer '21)
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Creating a workflow rule that changes the status of a case when an agent replies to an email (Vonage Contact Center Product Documentation)
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Creating a workflow rule that changes the status of a case when an agent replies to an email (Vonage Contact Center PILOT Product Documentation for Summer '21)