How do I
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customize the
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announcements
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To configure this feature, perform the following tasks:
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in
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the
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Data Announcer applet
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The Data Announcer applet uses the value or values in the specified data source, plus settings configured for the current node, to build the URL or URLs of an audio file or files to play. If the data source contains a comma-separated list of values, the Data Announcer looks for and plays all corresponding audio files in the order in which they appear. If the audio file or any of the audio files do not exist, the Data Announcer plays no audio and routes the call to the applet specified in the Next Applet on Failure field.
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| borderColor | #eeeeee |
|---|---|
| bgColor | white |
| titleColor | white |
| borderWidth | 1 |
| titleBGColor | #6699CC |
| borderStyle | solid |
| title | Example |
A Data Retriever applet retrieves the caller's closest pizza restaurant and the restaurant's opening hours from the appropriate interface. The applet stores these values in a Data Source called PizzaPlaceDetails. The Data Announcer then builds the audio files' URLs from the following values:
- The base URL of the announcement, for example, https://nvm.announcements.net.
- The ID of the current Contact World account, for example, 111 which is the ID for the HouseOfPizza account. Contact support if you do not know your account ID.
- The value or values that the Data Retriever applet retrieved and stored in PizzaPlaceDetails, for example, "Location/Basingstoke","Monday_Sunday_1100_2300".
- The file extension, ".wav"
The Data Announcer looks for and plays the following audio files:
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?
For information about customizing announcements, see Announcements in the Data Announcer applet.