Using Interaction Plans Architect
To define the flow of interactions through an interaction plan, use Interaction Plans Architect to create and configure as many applets as you require.
In this section
- Changing post unexpected and fault state
- Changing post wrap state
- Changing the active interaction plan remotely
- Configuring breakouts
- Configuring equal call distribution
- Configuring language packs for custom applet announcements
- Creating a call plan for the IVR Secure Payments solution
- Creating a call plan to use Global Voice Assurance
- Creating a post-call survey
- Creating a Salesforce record
- Creating an interaction plan
- Prioritizing interactions
- Recording and preparing audio used in applets
- Retrieving data from and sending data to a Web Service
- Defining a web service interaction using XML to retrieve data from and send data to a Web Service
- Using a template to retrieve data from and send data to a Web Service
- Using a Data Source value in a Web Service Interface request
- Using a custom configuration value in a Web Service Interface request
- Defining JSON locators
- Retrieving data from a Web Service (video)
- Retrieving data from Salesforce
- Retrieving data from Salesforce using Salesforce Object Query Language (SOQL)
- Sending SMS messages from Vonage Contact Center
- Setting a display name for an inbound call
- Setting post-call named route
- Setting up personal queues
- Setting up queued callbacks
- Setting up routing interactions to Vonage AI Studio's Virtual Assistant
- Setting up skills based routing
- Setting up Virtual Assistant (Virtual Agent)
- Setting up voicemail
- Tagging interactions with a skill or skills
- Taking and sending a message from a caller
- Updating a Salesforce record
- Using 'yesterday', 'today', 'tomorrow' in announcements
- Using asynchronous announcements in Vonage Contact Center
- Using custom announcements in an Announcer applet
- Using Data Connector applets with Microsoft Dynamics 365
- Using data sources in interaction plans
- Using dynamic announcements
- Using dynamic audio in a Universal Contact Distributor (UCD) applet
- Using IVR Data Collector
- Using text-to-speech in announcements
- Using the Amazon Simple Storage Service
- Using wait time announcements
- Using whispers
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