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Disposition codes in
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Vonage Contact Center
In NewVoiceMediaVonage Contact Center, you can set or enable agents to provide a disposition code at the end of an interaction. Setting a disposition code requires use of the Web API. For information about using the API to set a disposition code, see Setting disposition code for the call.
For information about configuring the enforced disposition codes feature in the NewVoiceMedia platformVCC Admin Portal, see Configuring enforced disposition codes.
Disposition codes in
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Vonage Contact Center in Salesforce
If you have integrated NewVoiceMedia Vonage Contact Center into Salesforce, you do not need to use the Web API to set a disposition code and can instead add a disposition code field to the Log a Call area. Agents can then select the disposition code while taking call notes either during or after a call. For information about adding a disposition code to the Log a Call area in Salesforce and using the enforced disposition codes feature, see Configuring disposition codes for Vonage Contact Center in Salesforce.