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Your state can also change automatically. For example, when you click Release in ContactPad or hang up your phone to end a call, NewVoiceMedia Vonage Contact Center changes your state to Wrap Up (Auto) for a configurable period of time, after which your state changes to Ready.
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| NewVoiceMedia Vonage Contact Center logs all changes in state for reporting purposes. |
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If you are in Ready state but do not answer your phone, NewVoiceMedia Vonage Contact Center changes your state to No Answer. Depending on your account settings, you remain in a No Answer state either for a configured period of time or indefinitely. If you remain in No Answer state indefinitely, you must change your state to Ready to receive any future calls.
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