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Using Connect you can create a Dial List from records that you select in a list view—this list view can be a view containing existing call records or any other Salesforce object list view that has a Create Dial List button. When you create a Dial List from a view, that Dial List is static and Connect does not refresh the Dial List. For information about dynamic Dial Lists, see Dynamic Dial Lists.
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Before you can create a Dial List from a list view, you must create a list view that contains the customers or calls that you require in your Dial List. |
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