In the User Admin area of the VCC Admin Portal, you can manage your users, skills and groups in the account you are logged in to.
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User Admin is the area within the VCC Admin Portal in which you can create, edit and delete users manage users, groups, skills and schedules in the account you are logged in to.
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To access User Admin, perform the following steps:
- Log in to the VCC Admin Portal as a supervisor or administrator. For information about logging in to the VCC Admin Portal, see Logging in to the Vonage Contact Center Admin Portal.
From the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click User Admin. User Admin appears.
User Admin appears, containing a list of all of the users in the account you are logged in to.
What permissions do I need to access and use User Admin?
The following permissions determine the actions you can perform in User Admin for your account. These permissions are in the User Admin section in User Access. For information about account permissions, see Editing linked account permissions.
| Permission | Description | Default values | |
|---|---|---|---|
| Admin | Supervisor | ||
| Access User Admin | Allows you to access to User Admin in the VCC Admin Portal. | yes | yes |
| Create User | Allows you to create new users at or below your license level. Alongside this permission, Edit User permission has to also be granted, to allow user creation. For example, if as a supervisor user you have the Create User permission, you can create new users with agent, wallboard, or supervisor licenses. You cannot create a user with an admin license. | yes | no |
| View Unassigned Users | Allows you to see and edit agent users who are not assigned to any group. | yes | no |
| Edit User | Allows you to edit sections with user configuration (Personal Data, License Status, Agent Settings, Permission Settings) under user edition page. | yes | no |
| Manage Routing Settings | Allows to edit Routing Settings section in a single user edition page and in bulk actions box; also allows to manage (create new and edit existing) Group and Skills from respective tabs in User Admin. | yes | yes |
How do I find what I'm looking for?
When you first access User Admin, a list of users appears. The list of users contains the users you have access to in the account you are logged in to appears. In In User Admin, you can find users, groups, skills and skills schedules in various ways.
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Tabs
Use the Users, Groups, Skills, and Schedules tabs to switch between users, groups, skills, and schedules lists.
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The Schedules tab is available only to admin users. |
Search
Use the Search field to filter the lists of users, groups, skills and schedules in the account you are logged in to. Type the value you want to search for. As you type, the number of users, groups, skills and schedules in each list that match your search query updates.
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By default, when you go to User Admin, only active users appear in the list of users on the Users tab. You can, however, filter the list of users to show all users, only active or archived users.
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