If you experience problems when using ContactPad, you can report the issue to Vonage Contact Center. You can record report problems with audio including echo, distortion, too loud, too quiet, and so on, during a call. You can also send a detailed system report from ContactPad for investigation at any time while logged in to ContactPad.
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If configured, reported audio problems appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in DashboardsReal-time Analytics.