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The grammar determines how an announcement constructs numbers, dates, and so on. Different grammars result in different audio file requirements. Currently you can choose from standard grammar or British English grammar. The main differences are apparent in the construction of numbers and dates. In standard grammar, the date 9th November 2020 would be constructed as "Monday nine November two thousand twenty". In British English grammar, the date would be constructed as "Monday ninth of November two thousand and twenty", requiring two additional audio files: "of" and "and".
If the majority of your callers use British English, you may want to choose British English grammar for your announcements.
If your customers use a mixture of languages or dialects, you may want to use different grammars for different language packs. You can then use different language packs for individual calls. For information about how to identify which language pack to use, see How do I specify which language pack an announcement should use? later in this page.
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When you have uploaded your language pack or packs into S3, you must update them in the Vonage Contact Center (VCC) Admin Portal. To update the packs and their files, perform the following steps:
- From Log in to the VCC Admin Portal homepage, move your mouse pointer over the menu icons on the left of the page.
In the menu that appears, click System Settings. System Settings and go to Configuration (within Account Settings). Configuration appears. - In the Language Packs section on the Home tab, click Update.
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