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For information about Interaction Content, see Interaction Content.
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Audit Log
In System Audit Log, you can perform the following actions:
- View system activity including log in attempts, applet updates, and user access changes. For information about viewing this information, see Viewing and downloading system activity (Audit Log).
Raise a Right to be Forgotten request
For information about raising a Right to be Forgotten request, see Raising a Right to be Forgotten request for Vonage to process.Info The General Data Protection Regulation (GDPR, effective as of May 25, 2018) requires data processors to provide methods to their customers to remove all personal data from the applications and systems.
Vonage Contact Center customers have the ability to delete personal data from their VCC account using the Right to be Forgotten option which removes selected call recordings, their meta data including call transcriptions in all VCC databases and anonymizes matching identifiers in the VCC statistics tables.
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Configuration
Configure basic VCC Admin Portal settings in the System Settings Configuration area. You can perform tasks that include:
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For information about these functions, see Making and receiving calls in ContactPad, Making and receiving calls in ContactPad, Making and receiving calls in ContactPad.
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