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- a call recording (audio or video)
- a call transcript
- a categorization result
- a voicemail (audio)
- a screen recording
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- a chat transcript
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- an attachment
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- an audio file collected by the IVR Data Collector
The Interaction Content resource can represent a binary file, such as WAV file, a JSON file or a video file. Using the Interaction Content resource you can get a single interaction content file by specifying the interaction and the key of the content you wish to retrieve.
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