For each type of interaction Vonage Contact Center (VCC) stores different content; this content is interaction content. For example, VCC will store a call recording for a recorded phone call. If Conversation Analyzer is enabled for the account that owns the call, VCC will also store a transcript of the recording and its categorization results. Generally, interaction content can be:
- a call recording (audio or video)
- a call transcript
- a categorization result
- a voicemail (audio)
- a screen recording
- a chat transcript
- an attachment
- an audio file collected by the IVR Data Collector
The Interaction Content resource can represent a binary file, such as WAV file, a JSON file or a video file. Using the Interaction Content resource you can get a single interaction content file by specifying the interaction and the key of the content you wish to retrieve.
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