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How do I
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use the VCC Admin Portal as a supervisor?
Before you or your agents can use Vonage Contact Center, you must set it up ready for your required use. You can configure settings such as your account location, agent states, short codes, and you must set up users and assign them appropriate permissionsAs a VCC Admin Portal supervisor, you are able to perform tasks including the following:
- Monitor call center performance, log agents in to the VCC Admin Portal and change agents' states in Real Time. For more information about Real Time, see Real Time (legacy).
- Create applets and interactions plans in Interaction Plans Architect. For more information about Interaction Plans Architect, see Interaction Plans Architect.
- View and report on call center statistics in Stats and Reports. For more information about Stats and Reports, see Stats and Reports (legacy).
- Configure settings for your call center. For more information about configuring call center settings, see Editing Configuration (Account Settings).
- View system activity using Audit Log. For more information about Audit Log, see Audit Log.
- Search and listen to call recordings in Interaction Content. For more information about Interaction Content, see Interaction Content.
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