Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 11 Current »

How do I use the VCC Admin Portal as a supervisor?

As a VCC Admin Portal supervisor, you are able to perform tasks including the following:

  • Monitor call center performance, log agents in to the VCC Admin Portal and change agents' states in Real Time. For more information about Real Time, see Real Time (legacy).
  • Create applets and interactions plans in Interaction Plans Architect. For more information about Interaction Plans Architect, see Interaction Plans Architect.
  • View and report on call center statistics in Stats and Reports. For more information about Stats and Reports, see Stats and Reports (legacy).
  • Configure settings for your call center. For more information about configuring call center settings, see Editing Configuration (Account Settings).
  • View system activity using Audit Log. For more information about Audit Log, see Audit Log.
  • Search and listen to call recordings in Interaction Content. For more information about Interaction Content, see Interaction Content.
In this section

  • No labels
Support and documentation feedback

For general assistance, please contact Customer Support.

For help using this documentation, please send an email to docs_feedback@vonage.com. We're happy to hear from you. Your contribution helps everyone at Vonage! Please include the name of the page in your email.