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Platform-wide problemsIf multiple customers report the same problems over time, Vonage uses the information to help identify and then resolve platform-wide issues. Individual agent problemsVonage does not proactively investigate your individual reports. You or your supervisor can use these reports to identify and resolve local issues. |
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While logged in to ContactPad, to report problems, click the Report problem button. Report problem appears. If you are currently handling a call, audio problem buttons are available. If you are not currently handling a call, you can send only a detailed system report.
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Click an audio problem button to report the specific problem being experienced, or click the Send report button to send a detailed system report.
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If configured, reported audio problems appear in Dashboards. For information about viewing reported audio problems in Dashboards, see Viewing audio problems in Real-time Analytics.