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Working with Teams users, auto attendants, and call queues in ContactPad

When you have linked your agent account with your Teams user, you can see other Teams users and their presences in ContactPad's address book. If you have auto attendants and call queues configured in your Teams organization, you can see these in ContactPad too. You can also make calls to and consult with available Teams users, auto attendants, and call queues.

To locate and make calls to Teams users, auto attendants, and call queues, perform the following steps:

1. Log in to ContactPad. For information about logging in to ContactPad, see Logging in to ContactPad.
2. Click Make Call. ContactPad's address book opens.
3. Type part or all of the name you want to call. As you type, up to 200 matching contacts—including Teams users—appearcontacts — including Teams users, auto attendants, and call queues — appear. If more than 200 contacts appear, and you cannot see the user you want to call, continue typing.
   
   You can identify Teams users and their presence by their icon:

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   _ExcerptTeamsUsersPresence _ExcerptTeamsUsersPresence nopanel true

    Auto attendants and calls queues have the following icon:
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4. To make a call to an available Teams user, auto attendant, or call queue, click their name.
   Continue making your call as you would any other call in ContactPad. For more information, see Making and receiving calls in ContactPad.

If you are on an existing call, to consult with an available Teams user, auto attendant, or call queue, click Consult in ContactPad. ContactPad's address book opens and Teams users matching your search appear as described above. Continue consulting in the same way as you would using ContactPad for any other contacts. For information, see How do I consult with and, optionally, transfer to a third party? in Making and receiving calls in ContactPad.