Previously, to use ContactPad with WebRTC you had to install the WebRTC for Vonage Contact Center extension into your their Chrome or Edge browser. From January 1, 2023, this In the near future, the extension will no longer work due to changes in how extensions workGoogle's changes to the way browser extensions work in Chromium-based browsers. Over the coming months, your account will be migrated to the new way of using ContactPad with WebRTCVonage will migrate your accounts to using WebRTC without an extension. When your account has been migrated, we recommend that you disable or remove the WebRTC for Vonage Contact Center extension from your browser or browsers. Until January 1, 2023, if the extension is still enabled, buttons for accepting and rejecting the call appear in the extension as well as in ContactPad. Buttons to to mute and hang up the call appear in the extension too and there are some additional options available. For more information about using the extension, see the Using the WebRTC for Vonage Contact Center extension section later in this page. |