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Feature | Deprecation date | Retirement date | ||
|---|---|---|---|---|
| Call Parking | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
| DTMF Call Controls | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
| Unite Case Routing | Q1, 2024 (projected) | Q3, 2024 (projected) | ||
| Real Time | Q1, 2024 (projected) | Q2, 2024 (projected) | ||
| Manual Wrap up in single interaction Multi-Interaction ContactPad | Q3 Q2 '23 24 (projected) | Q4 H2 '23 24 (projected)Old | ||
| Single-Interaction ContactPad | user interfaceH2 | Q3 ' | 2324 (projected) | 20242025 (projected) |
| Multi-Interaction ContactPad | Q4 '23Deprecated features | |||
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | ||
| Q1, 2024 (projected) | ContactHub | Q1 '23 | Q4 '23 (projected) | |
| Motivate (Gamification) | Q4 '22 | Q2, 2023 (projected) | ||
| Inspire (Wallboards) | Q4 '22 | Q2 '23 (projected) | ||
| User Admin API - Version 2 | Q2 '22H2 '23 (projected) | Pending | ||
| Interaction Content API - Version 2 | Summer '21 | Pending | ||
Pending | ||||
Download call recordings (SFTP) | Spring '21 | Pending | ||
| Retired features | ||||
| Insights Stats API - GET /agent-summaries | Summer '21 | Pending | Retired featuresQ4 '24 | |
Insights Stats API - Version 2 | Winter ‘21 | January 1, 2024 | ||
| Stats and Reports | Q4 '23 | October 31, 2023 | ||
| CRMLite | Q1 '23 | Q2 '23 | ||
| User Access permission management | Q4 '22 | Q1 '23 | ||
| Classic User Admin | Q3 '22 | |||
| Subset of User Access functionality | Q3 '22 | |||
| Screen Recording Chrome extension | Q1 '22 | Q3 '22 | ||
| Cadence | Q2 '22 | |||
| Copy Interaction Plans | Summer ‘21 | Q1 ‘22 | ||
| Salesforce Log a Call - Page Layout support for Lightning Console Apps | Summer ‘21 | Q1 ‘22 | ||
| Salesforce Log a Call - Classic Support | Summer ‘21 | Q1 ‘22 | ||
Call Recordings (search page) | Summer ‘21 (September, 6, 2021) | |||
| Real Time Admin Functions | Spring '21 | Summer ‘21 (September, 6, 2021) | ||
Skill Management | Summer ‘21 (September, 6, 2021) | |||
Microsoft Internet Explorer 11 | January 1, 2021 | Summer ‘21 (September, 1, 2021) | ||
| Support for Excel 2000 and 2003 formats within Stats and Reports | Spring '20 | Summer ‘21 | ||
Agent PINs | ||||
...