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Major state | Description | Enabled |
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Wrap Up | Logging the call | No |
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The new custom state—Logging the call—is case sensitive. You must enter the description exactly as shown for the enforced disposition codes feature to work. |
For information about adding custom states, see Configuring agent states.
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When the enforced disposition codes feature is enabled for your account, you can choose whether or not to allow your agents to manually change their state from Logging the call without without setting a disposition code. For information about preventing agents from manually changing their state, see ContactPad - agents can't change state while using Enforced Disposition Codes in Controlling features for your account. |
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- Using ContactPad. If enabled for your account, agents can add a disposition code using ContactPad. For information, see Logging an interaction in ContactPad.
- Using the Web API. For information about using the Web API to set disposition codes, see Setting disposition code for the call.
- Using the Log a Call area in Salesforce. If you are using Vonage Contact Center in Salesforce, you can configure your integration to enable agents to set a disposition code during or after a voice interaction. For information, see Configuring disposition codes for Vonage Contact Center in Salesforce.