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What are data sources?
Data sources are placeholders for values associated with interactions. Vonage Contact Center can use the values in data sources for routing interactions. If
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Mapped data source data is available as a property of the DataSourceValueAcquired event in the Interactions resource in the Insights Stats API. For information about the Insights Stats API, see see Insights Stats API documentation. You can present the data you retrieve from the Insights Stats API however you decide.
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Dashboards uses the Insights Stats API to retrieve mapped data source data. The data is then available as a custom metric in interaction details. For information about Dashboards, see DashboardsReal-time Analytics.
How do Data Source Mappings work?
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- Insights Stats API
The data appears as a property of a DataSourceValueAcquired event with an offset which is the time at which the data source value was acquired. For more information about mapped data sources in the Insights Stats API, see the Insights Stats API documentation. - Dashboards
Dashboards displays only the last value added to Company Name; Dashboards assumes that the last value is the most accurate or relevant. For more information about mapped data sources in Dashboards, see Viewing mapped data source data in DashboardsReal-time Analytics.
How do I map data sources?
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