...
- Create a Data Connector applet. For information about creating an applet, see Creating an applet. A new Data Connector applet appears.
In Interface in the Interface section, click Salesforce. The Action section appears.
Optionally select the applet that NewVoiceMedia Vonage Contact Center routes the call to if the interface fails in the Interface Failure list.
Info An interface failure occurs when the request does not receive a response or receives an error from Salesforce. A timeout, DNS lookup failure, incorrect or expired password, HTTP error status code, or an invalid SOQL query, for example, might cause an interface failure. In the Action list, click Get Salesforce Data. The Use SOQL check box appears.
Select Use SOQL. The SOQL Editor section appears.
In the Query text box, type the SOQL query that will return the data you require.
In the Successful Action list click the applet that NewVoiceMedia Vonage Contact Center routes the call to next.
Info A successful action indicates that the SOQL query located one or more records. In the No Salesforce Match list click the applet that the interaction is routed to next if the SOQL returns no matches.
To save your changes, click Update. When you save your changes, the content of the Query field is validated. Any errors appear at the top of the page and the applet is not saved until you correct the errors and click Update again.
...