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- In the information panel of ContactPad during an inbound interaction if your account is enabled to display multiple interactions in ContactPad.
- In the priority calls list in ContactPad if the priority call handling feature is enabled for your account. For information about priority call handling, see Priority call handling in ContactPad.
- In a priority call notification if personal queues or priority call handling are enabled for your account. For information about priority call notifications, see Call notifications in ContactPad.
In the following example, display names for the inbound calls appear in the information panel of ContactPad instead of the respective callers' CLIDs. The same information appears in priority call notifications or in a priority call list if those features are enabled for your account.
How do I set a display name for an inbound call?
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When an interaction is routed through the Set Data Source applet, the applet sets DisplayName the value you specify. The value appears in ContactPad if the relevant features are enabled for your account.
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ContactPad might not display all the characters of a display name due to the limited space available. The number of characters that ContactPad can display depends on which characters the display name contains—'M' and 'W' use more space than 'i' or 'l'—and which tab the display name is on. If your display name exceeds the maximum length, ContactPad displays an ellipsis ('...') at the end of the display name. |