Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

When you have configured Connect, you can optionally further customize your installation by configuring some or all of the following advanced features. For information about the essential configuration steps for Connect, see Configuring Connect.

Note

If you want to customize your installation beyond the features described, you must proceed with caution. Some changes can stop ContactWorld working as intended.

Custom settings

To configure some of the optional features, you must configure some custom settings. These optional features are indicated by an asterisk (*). For information about configuring custom settings, see Creating or editing custom settings for Connect.

You can optionally further customize your installation of ContactWorld for of Connect for your organization by configuring the following features.

Optional tasks

Image AddedAdd dial list statistics to the dial list page

The dialListStatistics Lightning web component contains the number of the outstanding calls for the dial list. To show this information in the dial list, add the component to the dial list detail page. For information about adding the component, see Add dial list statistics to the dial list page.

Automate callback numbers*

...

When you create a Dial List you must specify the type of object that is included in the list. 

Insert excerpt
_ExcerptDialListTypes
_ExcerptDialListTypes
nopaneltrue
 You can enable creating Dial Lists based on other object types—such as Accounts and Opportunities—or custom objects. For information about enabling Dial Lists for standard or custom objects, see Configuring available Dial List types.

...