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Optional call rating
If optional call quality rating is enabled for your account, a Rate Call button appears on the information panel in ContactPad. The button is active only when you have released a call and are in Wrap Up state.
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If Wrap up time passes, and you do not confirm your rating, the Rate Call dialog box closes and no rating is added.
Mandatory call rating
If mandatory call quality rating is enabled for your account, you are not able to click the Rate Call button on the information panel in ContactPad. Instead, when you release a call and go into Wrap Up state, the Rate Call dialog box appears automatically. You stay in Wrap Up state until you select a score and click Confirm. The Cancel button is not available.
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