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| The information in this page applies to the audio part of call recording and not screen recording. For information about screen recording, see ContactPad with Screen Recording in Vonage Contact Center. |
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If call recording control is enabled for your account, all agents in your account can stop (pause) and start (resume) a call recording during a call using a button in ContactPad.
For information about using the call recording button in ContactPad, see Pausing and resuming call recording in ContactPad.
If you need greater flexibility over the recording of calls (usually for regulatory reasons), request that admin users can determine which agents can pause and resume call recordings.
For information about configuring which agents can pause and resume call recordings, see Configuring individual users.
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When a call is recorded, the recording is stored in VCC. For information about finding and listening to recordings, see Call RecordingsInteraction Content.
Agent-only call recording
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A consulted phone number is never recorded, even if the phone number is the number of an agent. To ensure that the consulted agent is recorded, click to select the required agent from the list of agents rather than type in their telephone number. For information about different ways to consult an agent, see Working with an inbound call. |
Agent-only call recording is available for both inbound and outbound calls. The feature is available at account level—you cannot apply the feature to individual calls. Contact Vonage to enable agent-only call recording.
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