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In an interaction plan, some applets play announcements. Specifically, these applets are the Data the Announcer applet and Automatic Call Distributor (ACD) applet.

The Data Announcer applet can announce the following data:

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For information about creating and language packs, see Configuring language packs for custom applet announcements.

Custom

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Announcer applet announcements

The Data Announcer applet plays various different announcements, some of which can use custom audio. The Data Announcer applet can make the following types of announcements:

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If enabled for your account, the applet can play these announcements using custom audio files. To play announcements in using custom audio, each set of custom audio files needs a language pack containing audio files related to the relevant Data Announcer announcement types.

Audio files

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for Announcer applet announcements

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The audio files required for a Data Announcement an Announcer applet announcement are determined by the announcement type. The announcement types require the following audio files:

  • Balance
    Balance type announcements announce an account's balance, including its currency, for example, "Forty eight euros twenty seven cents". Balance type announcements require number (cardinal) and currency audio files.
  • Characters
    Character type announcement announce data character by character, for example, "A-B-1-2-3-4-Y-Z". Character type announcements require audio files for both numbers and letters.
  • Date
    Date type announcements require audio files for numbers (cardinal and ordinal) for days and years, and months, for example, "November", "ninth", "two", "thousand", and "twenty".

    Info
    To announce dates in British English, the applet will also require the miscellaneous prompts "of" and "and". For example, "ninth", "of", "November", "two", "thousand", "and", and "twenty".


  • Time
    Time type announcements announce times in 12 hour format. Time type announcements require numbers (ordinal) up to 59.
  • Number
    Number type announcements announce whole positive numbers and require number (cardinal) audio files only.
  • Day of Week
    Day of Week type announcements require audio files for the days of the week, including "yesterday", "today", and "tomorrow".

Exactly which audio files you require depends on which grammar you are using, which type of Data Announcer announcement you want to play, and the maximum values any of the announcements are likely to include.

For information about configuring custom Data Announcer applet announcements, see Configuring language packs for custom applet announcements.

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