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For information about these settings, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.

Note
titleLeave agents in No Answer state after a missed inbound call setting

If agents are configured to remain in a No Answer state after missing an inbound call, the state never times out. This means that the agent's state never changes to the state set in State after unexpected or fault.

For information about configuring this setting, see Routing - leave agents in No Answer state after a missed inbound call in Controlling features for your account.