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If enabled for your account, to use voicemail drop, you must firstly upload the voice message or messages you want to use.
Uploading a voice message or messages
To upload your voice message, perform the following steps:
In ContactPad, click Settings. The settings dialog appears.
Click Voicemail Drop.
Panel borderColor #c0c0c0 If you have already uploaded a voice message or messages, the uploaded messages appear in a list. Click Add Voicemail to add a voice message. Add voicemail appears.
- Click Upload voicemail. Upload voicemail appears.
Drag a voice message where indicated, or click to select a file. If your voice message is in WAV format with the .wav extension, the Voicemail name field appears.
Panel borderColor #c0c0c0 If your file is not in the correct format, an error appears. Try again.
- Type a name for the voice message; the name can be a maximum of 20 characters.
- Optionally select Default voicemail to set the message as the default.
- Click Upload. Voicemail drop appears.
If your voice message is less than or equal to 5 minutes long, your message is uploaded and appears in Voicemail drop.
Panel borderColor #c0c0c0 If your message is too long, an error appears. Try again with a shorter message.
- Click Add Voicemail and repeat steps 3–6 until you have uploaded all your required voice messages.
Recording a voice message
To upload your voice message, perform the following steps:
In ContactPad, click Settings. The settings dialog appears.
Click Voicemail Drop.
Panel borderColor #c0c0c0 If you have already uploaded a voice message or messages, the uploaded messages appear in a list. Click Add Voicemail to add a voice message. Add voicemail appears.
- Click Record voicemail. Record voicemail appears.
- Click the record icon to start recording. The record icon changes to a stop icon.
- Click the stop icon to stop recording. Alternatively, after one minute, the recording stops automatically. The stop icon changes to a play icon.
- Click the play icon to play back your message. If you are not happy with your message click to delete the recording.
- Repeat steps 4–6 until you are happy.
- In Voicemail name, type a name for your message.
- Optionally select Default voicemail to set the message as the default.
- Click Save. Voicemail drop appears.
Your message is saved and appears in Voicemail drop.
If you set the message as the default, a black pin appears alongside the message and no pin appears alongside the previous default.
Editing a voice message
When you have uploaded a voice message, you can rename the message or set it as the default.
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To change a message's name, hover over the message in the list. An icon with three vertical dots appears to the right of the message's name — click the icon and then click Edit. Edit voicemail appears. In Voicemail name type the new name for the message. You can also select Default voicemail to set the message as the default. Click Save to save your changes.
Using a voice message
When your call is answered — by a person, voicemail, or answer machine — one of the following voicemail buttons appears.
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