Versions Compared

Old Version 2

changes.mady.by.user Helen Griffith

Saved on

compared with

New Version Current

changes.mady.by.user Helen Griffith

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.


Info
titleAdd-on feature

Insert excerpt
_ExcerptAvailableWithAddOn
_ExcerptAvailableWithAddOn
nopaneltrue

Insert excerpt
_ExcerptVirtualAssistant
_ExcerptVirtualAssistant
nopaneltrue

Vonage Contact Center's Virtual Assistant applet can route interactions to Virtual Assistant. The external contact can then interact with a virtual agent in Virtual Assistant. The result of that interaction — abandoned, escalated, or resolved — is returned to the Virtual Assistant applet.

To route interactions to Virtual Assistant, you must configure an interaction plan that includes a Virtual Assistant applet. For information about configuring an interaction plan for the Virtual Assistant feature, see Setting up routing interactions to Vonage AI Studio's Virtual Assistant.