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Excerpt

When Vonage Contact Center routes a call through a Set Data Source applet, the applet can create or update one or more placeholders, matching what has been configured within the applet.

Data Source Configuration

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FieldOptionsDescription
Data Source

Text

Name of the placeholder to create or update when Vonage Contact Center routes an interaction through the applet.

The Data Source field can contain a maximum of 255 characters.

ValueText

The new value of the named placeholder. You can use a combination of text and data sources to define the value.

Use the following format to specify a placeholder for a data source:

$(DataSource)

You can include one or more data sources in the Value field. The data sources are placeholders for values at runtime.

For example, "0207$(CallbackNumber)" or "$(FirstName)  $(LastName)".

Note

You cannot reference a placeholder created in the applet within the same applet; if you do, the value of that placeholder will be 'null'. In the following example, data source DEF will be 'null'.

Image Modified

You can, however, reference a placeholder that was created in a previous applet; in this scenario, the data source will use the value from the previous applet even if set to a different value within this applet. Using the same example, data source DEF will contain the previous value of ABC. 


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FieldOptionsDescription
Next AppletList of available appletsOptional. The applet that Vonage Contact Center routes the interaction to after the applet creates or updates the data source.