| Insert excerpt | ||||||
|---|---|---|---|---|---|---|
|
| Note |
|---|
ContactWorld NewVoiceMedia only works within the new Next Gen Agent area of Desk.com. You must enable Next Gen Agent for all of the agents who you intend to use ContactWorld NewVoiceMedia in Desk.com. For information on enabling Next Gen Agent, see Desk.com help. ContactWorld NewVoiceMedia only works in Desk.com if enabled for your ContactWorld NewVoiceMedia account. If ContactPad does not appear in the Next Gen Agent area of Desk.com, contact support. For more prerequisites for integrating a phone into Desk.com, see Desk.com help. |
...
- Log in to Desk.com and go to the Admin area.
Click Channels, click Phone, and then Integrations.
Section Column width 60% Phone Integrations appears.
Column width 40% - Click Add Integration. Add Phone Integration appears.
Provide the following information:
Field Description Name A name for the integrated phone. For example, NVM URL The URL for the ContactPad user interface.
Use https://***.newvoicemedia.com/CallCentre/ServiceCloud/AgentInterface?newlogin=true, replacing *** with the correct subdomain for your region:
Insert excerpt _ExcerptNVMRegionsExcerptVCCRegions _ExcerptNVMRegionsExcerptVCCRegions nopanel true Height The height of ContactPad in pixels. Type 400. Width The width of ContactPad in pixels. Type 200. In the lower area of Add Phone Integration, you can assign access to agents to ContactPad. Optionally use Search to filter the agents listed, and click the agent or agents that you want to give access to. Click Add Integration.
Section Column width 60% Your new phone integration appears in the list of phone integrations. Ensure that your new integration is switched on.
Column width 40% ContactPad will now appear in the Next Gen Agent area of Desk.com for logged in agents with access.