Date of release
Summary
| Excerpt | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
|
Disposition Code configuration via Hierarchical Custom Settings (enhancement)
Agent changes
Previously, we only supported a single disposition code field configured within the Org Wide Default custom settings (NVMContactWorld__Settings__c). This meant that you were unable to configure a different disposition code field per department using multiple custom settings.
Now each agent can have a different disposition code field displayed on Log A Call.
Salesforce administrator changes
The Log A Call Disposition Code Field specified in hierarchical custom settings (NVMContactWorld__Settings__c) is now selected based on the User who is assigned to the Task.OwnerId field at the end of a call.
If configured, when the call ends, the disposition code field will be identified using the custom settings configuration for the Task owner, i.e. the last agent who worked with the call.
Lightning Console Log A Call (Bug Fix)
Agent changes
Fixes an error that could occur when an agent logged in at the start of a day before working on their first call.
...