To populate the Due Date field with the date when the call ended (in the agent's timezone), click the Set due date on call task records check box in custom settings. For information about the Set due date on call task records check box, see Configuring custom settings for optional NewVoiceMedia features in Salesforce.
To populate the Due Date field with the date when the call ended (in the agent's timezone), click the Set due date on call task records check box in custom settings. For information about the Set due date on call task records check box, see Configuring custom settings for optional NewVoiceMedia features in Salesforce.
Progress
- Configuring page layouts for adding and displaying call notes in Salesforce Classic
- Configuring a Log a Call console component for adding and displaying call notes in Salesforce Classic
- Configuring adding and displaying call notes in Lightning Experience
- Customizing the Log a Call area
- Hiding fields for relating calls to objects
- Enabling an agent to relate a call to multiple records
- Restricting which object types agents can relate calls to
- Populating the Due Date field on task records
- Configuring collapsing of the Log a Call area
- Saving Log a Call notes in task records
- Setting Log a Call to automatically link the call to the record in focus