Disposition codes describe the outcome of an interaction. The following list contains examples of possible disposition codes: You can use disposition codes in various ways, such as reporting on agent or team activity, or ensuring that any further action relating to the interaction is taken.
Disposition codes in Vonage Contact Center
In Vonage Contact Center, you can set or enable agents to provide a disposition code at the end of an interaction. Setting a disposition code requires use of the Web API. For information about using the API to set a disposition code, see Setting disposition code for the call.
For information about configuring the enforced disposition codes feature in the VCC Admin Portal, see Configuring enforced disposition codes.
Disposition codes in Vonage Contact Center in Salesforce
If you have integrated Vonage Contact Center into Salesforce, you do not need to use the Web API to set a disposition code and can instead add a disposition code field to the Log a Call area. Agents can then select the disposition code while taking call notes either during or after a call. For information about adding a disposition code to the Log a Call area in Salesforce and using the enforced disposition codes feature, see Configuring disposition codes for Vonage Contact Center in Salesforce.