The Data Retention area of the Vonage Contact Center Admin Portal contains retention settings. These settings apply to interaction content—comprising call recordings, transcripts, categorization results, and voicemails. For more information about Data Retention, see Service Description for Vonage Contact Center - Data Retention.
Users with an admin license can change these settings, defining the frequency with which such data is automatically deleted from their account.
Screen recording retention
Screen recordings are deleted after 30 days — or sooner, if the contracted data retention period for your account is less than 30 days. Also, a screen recording is deleted if its related call recording is deleted.
IVR data retention
Data collected by the IVR Data Collector is stored for 35 days. After 35 days, the data is permanently deleted from your account.
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