Use the Set Whisper applet to play a whisper to the agent before connecting the call. A whisper is used to give a message to the agent, before the call is connected. For example, if an agent receives calls from customers in relation to different products, you might want to inform the agent what product the customer is calling about.
You must set a default whisper in the Automatic Call Distributor (ACD) applet. The whisper you set here can then override the default whisper. For information on the ACD applet, see Automatic Call Distributor (ACD) or Universal Contact Distributor (UCD) applet.
Set Whisper
| Field | Options | Description |
|---|---|---|
| Whisper File | Audio (.wav) file | Click Choose File to launch an Open dialog box. Select the audio file you want to use for a whisper. |
| Next Applet | List of available applets | The applet that the call is routed to next. |
